An open letter:

Your company has been my internet service provider since 1996.  You also provide both my mobile and home phone services.  I have to state that I am extremely disappointed with Telus, after the adventure I went through last week, and am actively seeking new service providers.  Here's what happened:

Failing to practice safe computing, I stuck my floppy where I shouldn't have and came up with a particularly nasty bug.  This particular bug is, apparently, a brand new version of adware that inserts itself into a computer's browsers and displays various unwanted ads and pop-ups while acting as a trojan sending personal information to it's developer.  It was caught by neither Norton nor McAfee.  The latest versions of C-Cleaner, AdAware and SpyBot SD were all ineffective against it.  I eventually had to reload my operating system to a brand new hard drive.  Thankfully I had back-ups of my critical files.  The original hard drive, a 500 Gig SATA unit, had to be formatted by 3 different programs before the bug was eliminated.  I'm still reloading software to the new drive.

I can't blame you folks because I caught a bug.  That was my own fault.  My problem comes with the fact that Telus is directly financing the developers and distributors of said bug.  You see, in addition to the various porn and internet security ads, there were also Telus ads.  You can see a screen capture here: 

Whoever hijacked my browser is getting paid by Telus for click-throughs on the Telus ads that are displayed as a function of their virus.  It's a safe bet that mine isn't the only computer to be attacked by this bug. 

That's not cricket. 

I refuse to pay my hard earned dollars to an organisation (Telus) who uses it to pay, in advertising dollars, people who develop and distribute computer bugs.

I'm not writing to request an apology.  I'm writing to inquire as to what Telus intends to do keep me as a loyal customer, now that you've been made aware of the problem.  You may contact me by e-mail at ********@telus.net or by phone at 403-***-7035.  I eagerly await your response.

Richard Evans

PS:  I've saved a copy of the offending program should you like to load it on your own machines for verification purposes...

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written by C.Morgan, May 20, 2008

Things have come a long way in customer service since the AGT days. While Telus still has a long way to go in customer service, at least they now have some competition encouraging them to improve. Since moving, we have said goodbye to land-lines and I must say I don't miss Telus a bit. There are competitors providing internet and phone service now and it will be a long time before Telus earns any additional business from me. My main beef has been having to sit on hold for hours for a general inquiry.

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